Terms of Service

SupportStudioK12 — SupportStudioK12
Last updated: April 12, 2026

Acceptance of Terms

By accessing and using SupportStudioK12, you agree to these terms. This service is provided by the SupportStudioK12 Technology Department for authorized district staff only.

Authorized Use

This system is for SupportStudioK12 employees and authorized personnel to submit, track, and manage IT support requests. You agree to:

• Use the service only for legitimate IT support purposes
• Provide accurate information when submitting tickets
• Not share your account credentials with others
• Not attempt to access tickets or data belonging to other users outside your authorized role
• Not upload malicious files or content

Account Access

Access is provided through your district Microsoft account via single sign-on. Your role (submitter, technician, or administrator) determines what you can see and do within the system. Accounts may be deactivated at any time by district administrators.

SMS Service

If you register your phone number for SMS-based ticket submission:

• Standard message and data rates from your carrier may apply
• Message frequency depends on your support activity
• Text STOP at any time to opt out of SMS
• Text HELP for support information
• SMS is provided via Twilio; see Twilio's terms at twilio.com/legal/tos

Content and Uploads

You may attach files to support tickets (documents, screenshots, etc.). Uploaded files must be relevant to your support request. The district reserves the right to remove any content that violates district acceptable use policies.

Allowed file types: PDF, JPG, PNG, GIF, DOC, DOCX, XLSX, CSV, TXT. Maximum file size: 16 MB.

Data and Privacy

Your use of this service is subject to our Privacy Policy. Ticket data, comments, and attachments are stored on district-managed infrastructure and are accessible to technology staff for the purpose of resolving your requests.

Availability

We strive to keep the service available at all times but do not guarantee uninterrupted access. Scheduled maintenance or unexpected outages may occur. Known issues are posted on the Status Page.

Limitation of Liability

This service is provided "as is" for internal district use. SupportStudioK12 is not liable for any loss of data, service interruptions, or damages arising from the use of this system.

Changes to These Terms

These terms may be updated from time to time. Continued use of the service after changes constitutes acceptance of the revised terms.

Contact

For questions about these terms, contact:

SupportStudioK12 Technology Department
[email protected]