Three techs. Twelve schools. Ten thousand users. Tickets, knowledge, docs, and change history in one tool — operated by people who've worked your job.
Tickets, knowledge, documentation, and change history belong together — not scattered across four subscriptions. Every feature is included in every plan, but they don't all carry the same weight. Here's how they stack up.
The work every district does every day, done well.
Teachers submit tickets with category, school, and location. See "My Requests" and comment back. Works on phones and Chromebooks.
A full-width queue with filters, search, pagination, bulk actions, keyboard shortcuts, and the ticket detail your techs actually want.
Staff email your support address and tickets appear in seconds. Replies thread by ticket number. Attachments included.
Map each tech to the schools they support. Tickets land in the right inbox the moment they're submitted — no manual routing.
Business-hours aware. Configurable per tenant. Breach indicators on the queue, escalation via automation rules.
Branded HTML emails on create, comment, status change, and resolution. Watchers get CC'd. No "something changed, go look" noise.
Save common replies, insert with one click, edit before sending. Organize by category. Optionally scoped per-tech.
The surrounding surfaces that make tickets faster to close and easier to learn from.
Self-service FAQ with smart search and synonym expansion. AI scans tickets weekly and drafts new articles from recurring issues.
Internal runbooks with a rich editor, image uploads, categories, tags, and smart search. AI can draft articles from just a title.
Quick logs, full change records, AI risk assessment, backout-plan drafting, conflict detection, and a calendar view.
Mosyle device info right in the ticket sidebar — serial, model, OS, battery, and storage for the submitter's assigned devices.
Start/stop timer or manual entry per ticket. Reports roll up hours by technician; CSV export for payroll or capacity planning.
Eight charts, KPI cards, and CSV export with quick-select and custom date ranges. AI exec summary and one-click PDF.
Features born from K12 realities — walk-up lines, classroom QR tags, after-hours incidents.
Teachers text your support number to create tickets. 24-hour threading, keyword commands, A2P 10DLC compliant.
Tablet check-in for drop-in support. Name autocomplete, queue position, auto-assign, and a live claim dashboard for techs.
Print QR codes for every room. Teachers scan to submit a ticket with school and location already filled in.
Rolling 7-day trends compared against a 30-day baseline. Flags unusual spikes in users, tags, schools, or categories.
Self-destructing encrypted links for credential sharing. Create inline from any ticket reply. Content wiped after viewing.
Public page for known issues and scheduled maintenance. No login required. Severity levels, school scoping, auto-publish.
Plus: Microsoft SSO, AI troubleshooting assistant, AI suggested responses, automation rule engine, recurring tickets, satisfaction surveys, saved filters, loaner tracking, CSV import/export, clipboard image paste, keyboard shortcuts, auto-tagging, notification groups, and more.
"We're the good guys" is easy to say. Here's how we make it real.
Your data is always one click from leaving.
Every AI feature is explicit, toggleable, and explainable.
What you see is what you pay. Always.
Every feature included in every plan. No per-agent fees. No surprises. Pricing details coming soon.
Self-hosted · unlimited schools
1 school
2–10 schools
11–25 schools
Running more than 25 schools? Get in touch — we'll figure it out together.
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